Privacy Policy

Effective as of July 2026

Your privacy is important to us. This Privacy Policy explains how KnoxCET Electric, LLC (“KnoxCET,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you interact with our website and services, including SMS/text messaging.

1. Information We Collect

Automatically Collected Data: When you visit our website, we may collect information such as your IP address, browser type, device type, and browsing activity.

Cookies and Tracking Technologies: We use cookies and similar technologies to improve user experience, analyze traffic, and enhance our services. You may disable cookies through your browser settings.

Contact Information: When you submit a form, request service, or communicate with us, we may collect your name, phone number (including mobile number), email address, and related project details.

2. SMS/Text Messaging Communication & Consent

By providing your mobile phone number to KnoxCET Electric, LLC, you consent to receive SMS/text messages from us related to:

• Appointment scheduling and service updates
• Project communication and reminders
• Service notifications and follow-ups
• Customer support responses

These are service-related (transactional) messages. KnoxCET Electric, LLC does not send marketing or promotional text messages.

Consent to receive text messages is not a condition of purchasing any goods or services.

Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

To stop receiving messages, reply STOP at any time. For help, reply HELP to any message or contact us using the information below.

If you consent to receive SMS from KnoxCET Electric, LLC, you agree to receive service-related text messages (appointment scheduling, service updates, project communication, reminders, and customer support) from us. Reply STOP to opt-out; Reply HELP for support; Message and data rates may apply; Message frequency may vary. Visit https://www.knoxcet.com/privacy-policy/ to see our privacy policy and terms and conditions.

3. Opt-In Consent

You may opt in to receive SMS messages from KnoxCET Electric, LLC by:

• Submitting a website form with your phone number and agreeing to the SMS consent disclosure
• Checking a consent checkbox on our forms
• Providing verbal or written consent during communication with us

Your consent is specific to KnoxCET Electric, LLC only and applies solely to messages sent by or on behalf of KnoxCET Electric, LLC. By opting in, you acknowledge and agree to receive text messages from us at the number provided.

4. Opt-Out Instructions

You may opt out of SMS communications at any time by:

• Replying STOP to any text message
• Contacting us directly using the information below

After you reply STOP, we may send a single confirmation message acknowledging your opt-out; you will not receive further SMS messages unless you opt in again. For assistance, reply HELP or contact us directly.

5. Mobile Information — No Sharing with Third Parties

We do not sell, rent, or share your mobile phone number, SMS/text messaging opt-in, or consent information with any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and the providers of our text-messaging services, and then only as necessary to deliver the messages you have requested. All other categories of information described in this policy also exclude your SMS opt-in data and consent from any third-party marketing use.

6. How We Use Your Information

We use collected information to:

• Provide and improve our services
• Communicate regarding appointments, projects, and support
• Send SMS notifications (only with your consent)
• Analyze website performance and user behavior
• Comply with legal and regulatory requirements

7. Third-Party Services

We may use third-party website tools such as Google Analytics and Google Ads to help analyze website traffic and measure advertising performance. These services may use cookies and tracking technologies related to your website activity.

These analytics and advertising services never receive your mobile phone number or your SMS/text-messaging opt-in data or consent. Your mobile opt-in information is used solely by KnoxCET Electric, LLC to send the messages described in this policy and is never shared with third parties for marketing purposes. For more information about Google’s practices, visit the Google Privacy & Terms page.

8. Data Retention & Deletion

We retain personal information only for as long as necessary to fulfill the purposes described in this policy and to comply with legal obligations. You may request that we delete your personal information, including your mobile number and SMS opt-in records, by contacting us using the information below.

9. Data Security

We implement appropriate safeguards to protect your personal information. However, no electronic transmission or storage system is 100% secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

12. Contact Information

If you have any questions about this Privacy Policy, SMS communications, or your data, please contact KnoxCET Electric, LLC through our website contact form or the contact information provided on our site.